1. Booking & Deposit Policy

All appointments must be scheduled in advance through our approved booking channels.

A 15% non-refundable deposit of the total service cost is required to secure all appointments. Your booking is not confirmed until the deposit is received.

The deposit is applied toward your final service total.

2. Service Area

We provide mobile detailing services within a 25-mile radius of our business location.

Requests outside this service area may be:

• Declined, or
• Subject to additional travel fees

3. Scheduling & Arrival Window

We operate on a flexible arrival window due to travel time, weather conditions, and job duration variability.

While we strive to remain on schedule, exact arrival times cannot be guaranteed. Customers will be notified of any significant delays or early arrivals.

We reserve the right to adjust appointment times when necessary to accommodate weather, safety concerns, or job overruns.

4. Vehicle Access & Readiness

The customer must ensure the vehicle is accessible and available at the scheduled appointment time.

If we are unable to begin service due to lack of access, the appointment may be treated as a missed appointment and subject to applicable fees.

5. Personal Belongings

Customers are required to remove all personal belongings and valuables from the vehicle prior to service.

This includes, but is not limited to:

• Items on seats and floorboards
• Trunk or cargo area contents
• Glove compartments and storage pockets

6. Vehicle Condition & Additional Charges

Customers must accurately disclose the condition of their vehicle at the time of booking.

Failure to disclose excessive dirt, pet hair, stains, odors, or heavily soiled interiors may result in:

• Additional charges
• Extended service time
• Or rescheduling if necessary

7. Cancellations, Rescheduling & No-Shows

We require at least 24 hours' notice for cancellations or rescheduling.

• Cancellations made less than 24 hours before the appointment time will incur an additional 5% fee of the total service cost.
• No-shows or inability to provide vehicle access at the scheduled time will also incur this fee.
• The original 15% deposit is non-refundable under all circumstances.

8. Payment Policy

Full payment is due upon completion of service unless otherwise agreed in advance.

Accepted payment methods include approved digital payments, cash, or other methods we specify at booking.

9. Liability Disclaimer

We are not responsible for pre-existing damage, including but not limited to:

• Scratches, dents, or paint defects
• Interior wear or staining
• Mechanical or electrical issues

10. Right to Refuse Service

We reserve the right to refuse or terminate service if:

• The vehicle is unsafe or hazardous to service
• The condition was misrepresented
• The environment is unsafe or inappropriate for service

11. Weather Policy

Because our services are performed outdoors, weather conditions may affect scheduled appointments.

We do not operate in unsafe conditions such as heavy rain, lightning, high winds, flooding, or extreme temperatures that may impact safety or service quality.

If weather prevents service, the appointment will be rescheduled at no additional cost and your deposit will be transferred to the new date.

We reserve the right to delay or reschedule any appointment due to weather conditions at our discretion to ensure safety and proper results.

12. Maintenance Plans (If Applicable)

Maintenance plans are designed for clients who maintain their vehicle on a consistent schedule (bi-weekly or monthly).

To remain eligible for maintenance pricing, the vehicle must be kept in a reasonably maintained condition between appointments. Excessively dirty vehicles may require additional charges or a full detail before maintenance pricing is reinstated.

Maintenance clients receive priority scheduling; however, appointments must remain consistent with the selected service frequency.

Missed or skipped appointments may result in:

• Loss of maintenance pricing eligibility
• Requirement of a standard-priced service before returning to maintenance rates

13. Agreement

By booking a service and paying a deposit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.